Returns & Exchanges Policy

At Big Thief Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return.

2

Prepare the Package

Place the items in their original packaging, ensuring all tags are attached and the product is in its original condition.

3

Ship It Back

Print the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing